Global entertainment and media organisation
High-visibility, complex international travel
Senior executives, touring teams, and production staff
Strategic advisory and programme design
The organisation managed frequent international travel for executives and production teams operating under tight schedules and high public visibility. Despite the scale and complexity of travel activity, the client lacked a formal Duty of Care framework aligned with ISO 31030.
Key challenges included limited documentation of traveller risk and escalation processes, inconsistent handling of VIP and high-profile travel, and increasing pressure to demonstrate environmental, social, and governance responsibility.
Leadership needed a structured, defensible framework that improved safety, consistency, and accountability—without adding internal headcount.
Xenia Travel Advisory designed and implemented a comprehensive travel governance framework tailored to the organisation’s operational and risk environment.
The framework brought clarity, consistency, and confidence across all travel activity.
Xenia continued to support the client through ongoing outsourced advisory oversight, acting as a trusted external travel lead.
In high-profile, fast-moving environments, travel strategy directly impacts risk, reputation, and leadership confidence.
This case demonstrates how structured Duty of Care, ESG integration, and executive travel support can protect people, strengthen governance, and support organisational resilience.
